BPO jobs in INDIA
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com. |
| Designation | BPO : Genpact Hiring Associate - Technical Support - Walk-in Interview - 75 Opening(s) |
| Job Description | 1. Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
2. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
3. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
4. Document & add new issues/solutions to Knowledge Management Repository.
5. Utilize professional techniques to retain & delight customers.
6. Use of soft skills - Listen, Empathy, Courtesy etc.
7. Provide quality service & resolve concerns efficiently & professionally.
8. Successfully handle customer queries on Network/Operating Systems/MS Office/Internet Explorer related problems.
9. Provide telephone & email based technical troubleshooting assistance. Meet customer defined levels of Quality in Operations
|
| Desired Profile |
WALK-IN INTERVIEWS:
Date: Sep 11th (Tuesday) to Sep 15th (Saturday)
Time: 11am - 2pm
VENUE:
GENPACT, 14-45 IDA Uppal, Opp NGRI, Habsiguda,
HYDERABAD.
OR
GENPACT, 8th Floor, DITP Bldg, Shastri Park, Delhi
Must:
One copy of updated resume
One passport size photograph
One photo-identity proof
Please send your detailed resume to careers.hyderabad@genpact.com for Hyderabad location and tocareers.ncr@genpact.com for NCR location
Request you to call us at 9059798313 / 9948982108 / 8008230926 for Hyderabad and 8447153942/ 9953445555/ 8447800476/ 9899213060/ 9811653798 for NCR for any queries / clarifications or rescheduling the interview.
|
| Experience | 0 - 4 Years |
| Industry Type | BPO, Call Centre, ITeS |
| Role | Associate/ Senior Associate -(Technical) |
| Functional Area | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Education | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization, Post Graduation Not Required |
| Compensation: | INR 1,25,000 - 3,25,000 P.A |
| Location | Delhi/NCR, Hyderabad / Secunderabad |
| Keywords | Technical, Voice Support |
| Contact | Hiring Team GENPACT |
| Telephone | 9953445555 |
| Website | http://www.genpact.com |
| Job Posted | 10 Sep |
